Shipping and Returns
Shipping Policy – i5Joints Australia
At i5Joints, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below to understand our practices and what to expect once you place an order.
Shipment Processing Times
All orders are processed within 1–2 business days. Please note that orders are not shipped on weekends or public holidays.
During high-volume periods, processing times may be delayed slightly. If there is a significant delay in shipping your order, we will contact you promptly via email or phone.
Shipping Rates & Delivery Estimates
We partner with Australia Post and Sendle to ensure reliable delivery across Australia. Shipping rates are calculated during checkout.
- Free standard shipping for all orders
- Flat rate of $15 for Express Shipping (1-4 Days)
| Location Type | Delivery Time |
|---|---|
| Sydney, Melbourne, Brisbane (Metro) | 1–4 day courier |
| NSW (other regions) | 1–3 business days |
| Other interstate locations | 3–5 business days |
Note: Delivery times may vary depending on external factors such as weather conditions or courier delays.
Shipment to P.O. Boxes
We proudly deliver to all valid Australian addresses, including P.O. Boxes.
Shipment Confirmation & Order Tracking
Once your order is dispatched, you'll receive a Shipment Confirmation Email that includes your tracking number. Tracking numbers become active within 24 hours of dispatch.
Shipping Restrictions
- We currently do not ship internationally.
- Deliveries are restricted to locations that are serviceable by Australia Post or Sendle.
- We do not ship to remote or non-serviceable areas.
Customs, Duties & Taxes
All prices listed on i5Joints.com.au include Goods and Services Tax (GST) as per Australian law.
We are not liable for any additional customs duties or taxes that may apply after shipment (although this is rare for domestic orders).
Damages & Lost Shipments
i5Joints is not responsible for lost or damaged packages during transit. If your package is damaged or missing:
- Please contact the shipping carrier directly to file a claim.
- Retain all original packaging and items to support your claim.
Returns Due to Failed Delivery
If an order is returned due to:
- An incorrect address
- Unclaimed parcel
- Failed delivery attempts
...the customer is responsible for the re-delivery charges.
Refunds for failed deliveries will be issued minus the original shipping costs.
Changes to This Shipping Policy
i5Joints reserves the right to update this policy at any time. Any changes will be posted on this page with immediate effect.
Contact Us
If you have any questions about your shipment or this policy, feel free to contact us:
- Email: i5jointsnsw@gmail.com
- Phone: (02) 9676 8319
- Website: www.i5joints.com.au
